Customer Charter (continued)
If you are unhappy with the service
We have established internal procedures for investigating any complaint made against us. We always aim to treat our customers fairly, however If you have a complaint about the service you received you should first contact our Compliance Officer by telephone and/or in writing (email or post) and allow us to review and resolve the issue.
All relevant factors will be taken into account and we will investigate the complaint promptly, consistently and impartially. Contact details are stated in our Terms and Conditions of which you will have received a copy. We will keep you up to date with the progress of the complaint as and when required and our response will fully address the issue raised and if appropriate, will offer redress.
The Financial Ombudsman Service state that businesses have up to eight weeks to sort out the complaint before the ombudsman
service can get involved formally but we will endeavour to resolve the matter in a shorter time period. If you are unhappy or not
satisfied with our final response you may then take your complaint to the Financial Ombudsman Service, call their consumer helpline on 0300 123 9123 or alternatively write
to them at the following address: Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
The Financial Ombudsman Service is an independent body set up by parliament to settle individual complaints between consumers and
businesses providing financial services and their service is free to consumers.
Other information
The Foremost Currency Group Ltd is registered in England and Wales. Our Registered company number is 5544575.
We are registered with HM Revenue & Customs our Money Laundering Registration number is 12219945.
We are authorised by the Financial Services Authority under the Payment Services Regulations 2009 for the provision of payment services our Firm Registration Number (FRN) is 503906.
Protecting your personal information - Under the Data Protection Act 1998 our registration number is Z9163648.
