Customer Charter

On 1st November 2009 the Financial Services Authority (FSA) became responsible for UK based firms sending money on behalf of customers.

What this means for you
The FSA have set out rules on how firms like us must treat our customers and protect your money.

Check the firm
We are authorised by the FSA under the Payment Services Regulations 2009 [FRN 503906] for the provision of payment services. This means that the FSA has checked that the Foremost Currency Group (FCG): is properly organised and is run by suitable people who have not been convicted of financial crimes; has enough money behind it; and has proper arrangements in place to protect customers' money in the unlikely event that it gets into serious financial difficulty. This is known as ‘safeguarding’.

What is ‘Safeguarding’?
An authorised firm must ‘safeguard’ your money – this means your money must be kept separate from FCG’s money. So if FCG were to get into financial difficulty, your money will be safe and will be paid back to you if it is wound up.

Is your money safe?
As an AUTHORISED ‘Payment Institution’ FCG must ensure that your money is protected. At FCG we have segregated client accounts.

Our Customer Charter
Our commitment to you is as follows. Before agreeing a transaction we will provide you with: a copy of our Terms and Conditions of Trade and our Trading Agreement; your own unique account code with FCG; how much it will cost to send your money; the exchange rate that will apply to your transaction; information on cancellation procedures and any charges that would occur. Upon Completion of a transaction we will provide you with in writing: a contract note which will have; a unique transaction reference number for your payment; confirmation of the exact amount we are sending for you; any costs you have paid to cover Telegraphic Transfer fees or Banking Receipts; the exchange rate and currency you have secured.